Refund And Returns Policy
At ETERNAL IPTV, your satisfaction is our top priority. If you’re not completely satisfied with your subscription, our refund and returns policy is here to address your concerns and ensure a smooth resolution.
Please read everything before submitting your refund request
Hello and welcome! We’re excited that you’ve chosen the ultimate IPTV experience. Our goal is to ensure you have seamless access to your favorite TV shows and movies. However, we understand that things don’t always go as planned. Before submitting a refund request, we encourage you to review our Refund Policy. If you decide to request a refund, our policy is designed to make the process smooth and hassle-free, ensuring you get your money back with ease.
Here’s What You Need to Know:
Let Us Know What Went Wrong: Thinking about a refund? Please share your reason with us. Your feedback is incredibly valuable. It helps us understand where we can improve and how we can better serve all of our users moving forward.
Looking for more content? While most of our service is in English for smoother browsing, we’re always open to your suggestions. If you’re searching for specific programs or channels from other countries or in different languages, feel free to contact us. We’ll do our best to expand our library to meet your needs.
Experiencing stream freezing or buffering? Don’t worry—help is just a message away! In many cases, issues stem from your VPN or DNS settings, and we’re here to assist you in resolving them quickly. Reach out, and we’ll get things running smoothly again!
Extra Connections, Tailored for You: Encountering issues? We’ve got you covered with additional connections across multiple servers. You can enjoy up to three active connections—each on entirely separate servers! Don’t hesitate to reach out to us, and we’ll set it up for you.
Refund and Returns Policy:
Do you have a one-month or three-month subscription? If so, you’re eligible to request a refund within seven days of your purchase date.
For a six-month subscription, you have up to 14 days from your purchase date to submit a refund request.
If you opted for an annual plan, you’re covered by a 30-day refund policy from the date of purchase.
If, after exploring our solutions, you still find that our service doesn’t meet your expectations, that’s completely okay! Simply fill out the refund request form below, ensuring all the information provided is accurate. As per our Refund Policy, we’ll promptly review your request, and if everything checks out, your refund will be processed within 1–5 hours.
Please Note: You won’t find another service quite like ours—we guarantee it! We’re always eager to hear your suggestions for new movies or channels and even provide free server changes during outages. Our mission is to ensure you enjoy the ultimate streaming experience, tailored just for you.
Submit Your Refund Request :
